Privacy Policy at Villento Casino Canada

Last updated: June 2026

1. Introduction

This Privacy Policy describes how Casino Villento collects, uses, stores, and shares personal information provided by players and visitors to the site. It applies to all users of the Villento Casino website and related services.

Villento Casino operates in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Players located in Quebec are also subject to Act 25 (Law 25), which governs the protection of personal information in that province.

By registering an account or using the Villento Casino platform, players acknowledge that their personal data will be collected and processed as described in this policy.

2. Information We Collect

Villento Casino collects personal information in several ways, including directly from players and automatically through site usage.

2.1 Information Provided Directly

When registering an account or using casino services, players may provide the following:

  • Full name
  • Date of birth
  • Residential address
  • Email address
  • Phone number
  • Payment information, including bank account or card details
  • Government-issued identification documents
  • Proof of address documents

2.2 Information Collected Automatically

When players visit or use the Villento Casino website, certain data is collected automatically, including:

  • IP address
  • Device type and operating system
  • Browser type and version
  • Pages visited and time spent on the site
  • Login and session data
  • Gameplay activity and transaction history

2.3 Information from Third Parties

Villento Casino may receive information about players from third-party sources, including:

  • Payment processors and financial institutions
  • Identity verification and fraud prevention services
  • Regulatory and licensing authorities

3. How We Use Personal Information

Personal information collected by Villento Casino is used for the following purposes:

  • Account management – To create, maintain, and manage player accounts
  • Identity verification – To confirm that players meet eligibility requirements, including age verification
  • Payment processing – To facilitate deposits, withdrawals, and transaction records
  • Fraud prevention – To detect and prevent fraudulent activity, money laundering, and other illegal conduct
  • Regulatory compliance – To meet obligations under Canadian federal and provincial law, including anti-money laundering (AML) requirements
  • Customer support – To respond to inquiries and resolve issues submitted by players
  • Responsible gambling – To monitor player activity and provide access to responsible gambling tools
  • Communications – To send account-related notifications, promotional offers, and updates, where consent has been provided
  • Site improvement – To analyze usage patterns and improve the performance and content of the platform

4. Legal Basis for Processing

Villento Casino processes personal data on the following legal grounds:

  • Contractual necessity – Processing is required to fulfill the terms of the player agreement
  • Legal obligation – Processing is required to comply with applicable laws and regulatory requirements
  • Legitimate interests – Processing is carried out to protect the integrity of the platform, prevent fraud, and improve services
  • Consent – Where processing is based on consent, players have the right to withdraw that consent at any time

5. Sharing of Personal Information

Villento Casino does not sell personal information to third parties. However, data may be shared in the following circumstances:

5.1 Service Providers

Personal data may be shared with third-party service providers who assist in operating the platform. These include payment processors, identity verification services, IT infrastructure providers, and customer support platforms. All service providers are required to handle data in accordance with applicable privacy standards.

5.2 Regulatory and Legal Authorities

Villento Casino may be required to disclose player information to regulatory bodies, law enforcement agencies, or courts where required by law. This includes disclosures related to anti-money laundering compliance and licensing obligations.

5.3 Affiliated Companies

Personal data may be shared with affiliated entities within the Villento Casino group for operational and compliance purposes. These entities are bound by the same data protection standards.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data held by Villento Casino may be transferred to the acquiring entity. Players will be notified of any such change where required by law.

6. Cookies and Tracking Technologies

Villento Casino uses cookies and similar tracking technologies to operate and improve the website. Cookies are small text files stored on a player’s device when they visit the site.

The types of cookies used include:

  • Essential cookies – Required for the site to function properly, including login sessions and security features
  • Analytical cookies – Used to collect data on how players use the site in order to improve performance
  • Functional cookies – Used to remember player preferences such as language and display settings
  • Marketing cookies – Used to deliver relevant promotional content, where consent has been provided

Players can manage cookie preferences through their browser settings. Disabling certain cookies may affect the functionality of the site. For full details, refer to the Villento Casino Cookie Policy.

7. Data Retention

Villento Casino retains personal data for as long as necessary to fulfill the purposes described in this policy and to comply with legal and regulatory obligations.

In general:

  • Account data is retained for the duration of the account and for a minimum of five years following account closure, in line with AML regulations
  • Transaction records are retained for a minimum of five years
  • Support and communication records are retained for up to three years

After the applicable retention period, personal data is securely deleted or anonymized.

8. Data Security

Villento Casino applies technical and organizational measures to protect personal data from unauthorized access, loss, or disclosure. These measures include:

  • SSL encryption for all data transmitted through the site
  • Secure storage of sensitive information
  • Access controls limiting data access to authorized personnel only
  • Regular security assessments and monitoring

No method of transmission or storage is completely secure. In the event of a data breach that poses a risk to players, Villento Casino will notify affected individuals and the relevant authorities as required by law.

9. Player Rights

Players have the following rights regarding their personal data:

  • Right of access – Players can request a copy of the personal data held about them
  • Right to correction – Players can request that inaccurate or incomplete data be corrected
  • Right to deletion – Players can request that their data be deleted, subject to legal retention requirements
  • Right to withdraw consent – Where processing is based on consent, players can withdraw it at any time without affecting prior processing
  • Right to object – Players can object to certain types of data processing, including direct marketing
  • Right to data portability – Players can request their data in a structured, commonly used format

To exercise any of these rights, players should contact the Villento Casino support team using the contact details listed in Section 11. Requests will be processed within 30 days. In some cases, additional verification may be required before a request is fulfilled.

10. Marketing Communications

Villento Casino may send promotional emails, notifications, and offers to players who have opted in to receive marketing communications. Players can unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Updating communication preferences in account settings
  • Contacting the support team directly

Opting out of marketing communications does not affect the delivery of account-related or transactional messages.

11. Changes to This Policy

Villento Casino may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Players are encouraged to review this policy periodically. Continued use of the platform following an update constitutes acceptance of the revised policy.

Where changes are significant, Villento Casino will notify players through email or a notice on the site prior to the changes taking effect.